Help for bugs, accounts, reports and appeals.
GrooveCade is still growing, so a useful report can save a lot of detective work. For account, playback or stage problems, use the community support route below. For safety issues, use the in-product report tools whenever possible so the right stage or account context is attached.
Common issues
Playback or no audio
Check your browser volume, the GrooveCade volume control and whether YouTube or SoundCloud can play in the same browser. If one provider works and the other does not, mention that.
Playback out of sync
Refresh the stage once, then note whether the timer, audio or video drifted first. Include the stage name and the track that was playing.
Queue or DJ turn
Tell us what you expected to happen, what the queue showed, and whether you joined, left or were skipped before the problem appeared.
Discord login or account link
Include the exact step where the flow stops. Never send your password, backup codes or Discord token.
Reports and appeals
Use the report flow for unsafe or abusive content. If you are appealing a moderation action, use the appeals page and include the case details shown to you.
What to include in a support request
- Your GrooveCade handle and the stage name or URL involved.
- What you were trying to do, what happened instead, and whether it is repeatable.
- Your device, browser and approximate time of the issue.
- A screenshot or short screen recording when it helps explain the problem.
For general help, feature questions or bugs, the GrooveCade Discord is the quickest community contact point. Please keep private information out of public channels. Legal and privacy questions should use the Terms and Privacy pages so you are working from the current published rules.